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Hotel Manager

In a smaller independent hotel a hotel manager has a wide range of duties and responsibilities, unlike a manager of a large hotel who will have more specialized less general duties and be part of a team. A hotel manager has to take responsibility for the entire day to day running of the hotel and this will include managing all of the staff members, general housekeeping, accounting, organizing functions and budgeting.

As well as, this a manager is required to plan and organize the accommodation of its guests, promotion and marketing of the business, maintaining records and financial statistics along with the recruitment, training and monitoring of staff at all levels.

A manager is also required to maintain health and safety for the staff and guests, supervise necessary maintenance and repairs of the building and facilities in order to remain compliant with all licencing and safety regulations.

Any problems that can and do crop up are always the manager's responsibility to resolve and this can be in every area of the hotel from the kitchen to the reception from the dining area to the toilets. It is not a glamorous job, the hours are long and it is not an occupation for a person who needs a social life outside of work. It is more of a commitment than most jobs as the manager is always busy, always on call and always has jobs waiting to be done. Having a strong sense of duty and responsibility, as well as the ability to effectively prioritize time and resources is critical.

A hotel manager has to pay attention to hundreds of details while planning ahead and keeping the business on a profitable footing. As well as ensuring a good standard of service is maintained by the staff, the manager has to maintain good business management at the same time.

In terms of activities the list can be very long if the hotel is relatively small but these smaller hotels can be incredibly efficient compared to the larger ones because of their size and reduced staff layering things can just get done quicker, (information has to travel through fewer channels). In smaller hotels, managers have to have a much more hands on approach and their duties may extend to front of house, reception and even serving meals on occasion.

With larger establishments the manager will often have less direct contact with clients and have a more compartmentalized role and have to attend regular meetings with other managers and heads of department. This helps to monitor and coordinate the running of the company, keeping their particular area of the hotel running smoothly.